top of page

CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can fill in our contact form:

Thanks for submitting!

FAQ

01

Are the sneakers og?

 

We aim to provide premium and the most hyped sneakers at the most affordable rates, so that anyone and everyone can have the leisure of wearing premium and good quality shoes, hence we sell only premium quality replicas for every sneaker head out there. 

03

Can I get a refund for a defective product ?

 

At Sneaker thirst we aim to always provide the best quality, hence our team makes sure your order is sent to you in the best quality. 

Yet if incase you have received a defective product we suggest you always film an unboxing video and claim your return/exchange within the first 8 hours of order delivery.  

05

What if I receive a product that doesn't match up with its claims?

At Sneaker Thirst we aim always to provide the best quality, hence our team makes sure your order is sent to you in the best quality. 

Yet if in case you have received an unsatisfactory product we suggest you always film an unboxing video and claim your return/exchange within the first 8 hours of order delivery.  

 

02

How long will my order take to arrive?

It usually takes about 5-6 working days for shipping within India however the delivery time may vary based on holidays, extreme weather conditions, etc.

U.A quality pairs may take up to 70 days based on the availability.

If you opt for international shipping your deliver time may be more extensive 

04

What if I order the wrong size ?

 

We suggest you check your size with the help of your previous purchase or use a size chart for the correct sizing, However if you do end up purchasing the wrong size you would be charged a handling fee depending on your location for the exchange if the sizing error is from the customer's end. 

06

How to film an unboxing video ?

 

Film a 360° view video of the parcel before opening it followed by a complete video of the package being opened and the product as well as highlighting the damage, defect on the shoes. 

the video need to be shot in day light or in a good surrounding with good lighting.

Make sure your video is not blur or cropped/edited in any way or at any part of the video  

bottom of page